Post-Implementation

Post-implementation, the new RWF website is a one-stop shop for all its customer requirements. Using the website the customers are able to view the details of product despatches made everyday, the display of the quarterly quota of wheels, axles and wheel sets allotted to them by Railway Board and the actual daily compliance.

Customers can now view the functionalities of the departments, the status of payments made, status of materials despatched, and details of purchase items to name a few. Visitors can view and download drawings, schedules, tenders etc. The new website offers employees the option of booking their holiday homes available.

About internet world wide

Internet World Wide is a web enabling and web presence company driven to provide customers with complete solutions to their entire current and future web presence needs. The company's customer base includes all corporate, government organizations, consumers and small to medium-sized businesses and E-commerce portals, including start-ups. Established in 1999, Internet World Wide is a well-known and respected provider of web solutions. They constantly work to increase support offerings, availability, and accessibility to current and future customers. They also create innovative, unique, and cost-effective solutions to problems currently faced by customers.

You can contact them at ceo@internetworldwide.org or you could talk to Padmasree at 9845063289.

The Solution

Internet World Wide was chosen to be the webhosting partner to host, upgrade, maintain and provide support for the RWF website www.rwfindia.gov.in.

Internet World Wide was found technically suitable and a competitively priced company in the tendering process for contracting the work of design, development, deployment and support of the new RWF website.

In close partnership with all the departments of RWF, using the latest available web development tools and techniques, they implemented the current requirements.

The website was hosted in phases, which can be roughly categorized as

· Study phase
· Interactive sessions with key persons of each department
· Designing of logo
· Designing of menus and functionalities
· Presentation to the RWF personnel
· Implementation
· Fine tuning
· Training of key personnel

The Situation

I work at Rail Wheel Factory (earlier known as Wheel and Axle Plant) situated in Bangalore, India. It is a state-of-the-art plant, meeting bulk of the requirement of wheels, axles and wheel sets for the Indian Railways. The spare capacity available is profitably utilised to meet the domestic demands for non-railway customers and exports.

The website RWF we were working with was out-of-sync. It ran on obsolete technology and was the product of a medley of companies working on its design, maintenance and space output. Being the front face of the organisation, there was a need for structure and vibrancy in the website. It provided no avenues to record customer complaints or to facilitate web-based mailing.

The website suffered from the lack of structure so much so that it could not incorporate the directives of the CVC to provide for online download of tender notices and documentations. The site provided no facility to post the latest developments of the organisation online.

We, at Rail Wheel Factory, required a robust solution that would upgrade its website to include all legal and linking requirements.

We felt an immediate need to establish an ordered, up-to-date website, facilitating instant downloads of tender documents, employment notices etc., while providing access to details of the organisation, status of payments, product despatches and so on.

And that's how the search for a good webhosting company began...